So-called green energy plans supply a third of British homes but the great majority of tariffs may not be as green as their customers believe. Many energy customers on ‘green’ tariffs are unknowingly paying for power from non-renewable sources. A third of British homes are supplied by green energy plans, leading customers to believe their … Read more

Why it is crucial that the new online safety bill to be presented to parliament next week includes criminal activity such as fraud, scams and con adverts. Scams are sadly a daily hazard of modern life: the email about a puzzling DHL parcel that couldn’t be delivered; the text message from HMRC concerning a Covid-19 … Read more

A group of charities has sounded a warning over the increasing use of buy-now-pay-later (BNPL) platforms to buy goods. Citizens Advice (CA), a network of legal, financial and consumer groups, has said many users are getting into debt and finding it difficult to buy food and pay bills. BNPL is especially popular in some high … Read more

Just under half of all the UK’s high street banks could close by the end of the year, prompting calls to turn empty branches into hubs shared by banks. Even though 81pc believe that trust is the ‘most important factor in their purchasing journey’, 76pc say they lack confidence in using their banking services online, … Read more

The UK’s largest lenders are preparing to collect billions of pounds in repayments of emergency loans amid rising concerns that firms could be strongarmed into making repayments. While banks are busy assigning hundreds of employees to be the driving force behind the recovery efforts, bosses have conducted regular talks with the Treasury to finalise plans. … Read more

As the banks have reduced branch opening hours over the last 12 months and often employed fewer staff, dealing with customer complaints and queries has been a major challenge for them. But some have managed much better than others. The latest analysis of feedback and complaints data carried out by consumer website Fairer Finance shows … Read more