PayRoll Software And Then Some – HiBob Review (Previously Pento)

Overall Rating:

9.3

Ease Of Setup = 9.2

Value For Money = 9.0

Customer Support = 9.6

Features = 9.5

HiBob Review [UPDATED 2026] – Payroll & HR software is a very useful tool for small businesses, because it can make paying staff so much quicker and easier.

And it’s cheaper and quicker than using an outsourced payroll provider.

In our HiBob review we will look at the features this payroll software offers to see if you can really run payroll in just a few clicks as they claim.

Note: HiBob acquired Pento in February 2024, turning its payroll features into an all-in-one platform as part of the HiBob offering.

At A Glance

HiBob is a fully cloud-based payroll and HR software that automates all tasks of the payroll process, as well as core HR, talent and HR planning, so you don’t have to spend days to ensure your staff is paid and happy. Payments to employees will only need a few clicks, which we really like, because it leaves you time to grow your business.

Because HiBob is fully integrated with HMRC, reports and payments will be sent automatically.

So, you don’t need to worry about missing a deadline or submitting incorrect reports. You can have absolute peace of mind, which is definitely an advantage.

And you can also integrate HiBob with other providers, such as pension providers or accounting platforms. This means you don’t have to enter the same information more than once. This is a huge time saver.

The initial setup could take some time, especially if you have more employees. But they have great customer support who will guide you through it.

What Features Do HiBob Offer?

HiBob features are broken down into 4 key components:

• Core HR: which provides smart workflows and approvals, document management, time and attendance tracking, and real-time people analytics to manage your workforce day-to-day.
• Payroll: Everything you need to you need to pay your staff easily and correctly.
• Talent: Get the most from your employees by driving performance at every stage, including hiring and onboarding, personalised learning programs, and performance reviews.
• HR Planning: See your entire workforce in real-time, set customisable pay bands, unlock AI-powered insights and workforce scenario planning.

Here are some of the features we like best:

• Automatic payments through API – all salary payments and payments to HMRC, such as PAYE and NIC, are calculated and automatically sent. No more manual bank transfers. We love this, because it will minimise errors.
• Integration with other software – HiBob can be connected to accounting software, pension software and HR software. So information only needs to be entered once.
• Customer support – you get free full customer support, so problems are solved quickly. And their development team is also on hand, in case you need something, the software can’t yet do.
• Fully automated pay run – with a few clicks you can complete the pay run quickly and with ease. It only takes minutes per month running the whole process.
• Payslips and other documents – the software will automatically create payslips and P45s, P60s, etc. and send them securely to your staff. That doesn’t only save time, but also money, as you won’t have to print them out any more.
• Real-time changes – you can make changes as they occur, so your system is always up-to-date, even if this is a day before pay-day.

HiBob offers more features, but these are the most useful ones that will make your life much easier. You can find all the features on their website.

Because HiBob is fully cloud based, you can access the system at any time from anywhere. So you can work the way you want to.

Is HiBob HMRC Approved?

When you are paying taxes using software, you want to make sure that it’s connected to HMRC, so that there aren’t any issues that could result in fines and penalties for your business.

Luckily HiBob are on the list of HMRC compliant software. On their website, HiBob promotes that they will keep you HMRC compliant, helping you manage and report your P11D benefits, and perform all end-of-tax-year duties on your behalf.

Fees

No HiBob review would be complete without looking at prices, because costs are an important factor when you try to decide which payroll software to go with.

We have found that HiBob has no set fees or packages, as they operate a system, where you tell them about your needs, and they give you a price that is tailored to your business.

You are asked for details about your company, such as name and contact details and how many employees you have. Then you will get a call from them to discuss what they can offer you.

They are willing to offer a free trial in some cases, which is worth asking for. Because this means you can try out the software for free to see if it will meet your needs.

Customer Support

When you are dealing with payments to your staff and tax authorities, you want to know that there is help on hand when you need it.

Therefore, our HiBob review looks at the customer support they offer.

There is a dedicated customer service team that will help you quickly if any issues occur. Current customers mention the great customer support a lot in their reviews.

We really love the fact, that HiBob offers great customer service, because without it, dealing with payroll software could be a nightmare. Especially if something goes wrong, close to or on payday. 

They also have a development team, which listens to customer feedback and makes changes and improvements to the platform to further improve the customer experience.

There is also dedicated onboarding support. This means you get help with setting everything up. This takes out the hassle of having to start to use a new system.

Resources

Our HiBob review found, that as part of their customer service, they offer a host of resources, which customers can access for free.

For example, they provide case studies, where customers tell of their journey with HiBob and what their experiences were like. This can be very helpful to read, as it can show you how your journey could go.

They also run a blog on their website, where they inform customers about updates to the software, but also blog posts with information around payroll and HiBob.

But now, let’s see what else their customers have to say about them.

HiBob Reviews From Customers:

Whatever you want to buy, new headphones or software, looking at customer reviews can be a great help. Because people who already use the product, share their experience with it.

That’s why, in our HiBob review, we look at what customers said in their reviews about the payroll software provider.

Overall, they have great reviews. On Trustpilot, HiBo has an Excellent 4.4 rating from 150+ reviews with 85% of its reviews rated 4 stars and above. HiBob is also rated 4.6 on Capterra and 4.5 stars on G2 from nearly 2000 reviews.

On the whole, customers positively highlighted the following:

• The ease of use (745 mentions)
• The Shout out function for enhancing company cohesion across multiple retail locations. (444 mentions)
• The modern and user-friendly interface of HiBob, enhancing engagement and simplifying HR processes effectively. (438 mentions)
• The intuitive design of HiBob, making HR operations easy to implement and navigate. (434 mentions)

While there are also some negative reviews, these are few and far between and are easily outweighed by the positive reviews. Some of the negative reviews mention limited customisation features, a steep learning curve, and some instances of non-logical features, like being able to go into a negative holiday balance.

Hibob is a very intuitive system, visually appealing and the automations make my life a lot easier! When we launched, I didn’t need to train any of our employees as it’s so easy to get to grips with. The tech support is brilliant, as are the account managers, and I love that they’re always adding new features.

5-Star review from Isobel via Trustpilot

I’ve had a great experience using HiBob — it’s one of the most intuitive HR platforms I’ve worked with. The user interface is clean, modern, and easy to navigate, making onboarding and daily tasks feel smooth and accessible for everyone, even those who aren’t tech-savvy. What I appreciate most is how HiBob keeps evolving: they’re clearly listening to user feedback and consistently rolling out thoughtful updates that enhance functionality and flexibility. It feels like a living platform that grows with you, not one that stays static.

For any organization looking for a dynamic and user-friendly HRIS, HiBob is definitely worth considering.

4-Star review from Eliza G. via G2

BOB has streamlined our HR tasks with its intuitive interface and comprehensive features. From onboarding to payroll, it simplifies every aspect of HR management. Customizable employee profiles and robust time and attendance tracking make it a standout choice. Plus, the responsive customer support team ensures smooth operations. Highly recommended for businesses seeking efficient HR solutions.

5-Star review from Connor via Capterra

HiBob TV Advert:

The Advantages

Now that we have had a good look at the features, fees and other aspects, we will summarise the benefits for you, so that you can use this HiBob review for your decision-making.

HiBob automates all tasks to make your life easier, whether you have four or a hundred employees. This includes automatic bank payments, reports and payments to HMRC, distribution of payslips and, most importantly of all, the pay run itself.

What could take days of manual work for your finance team when you outsource your payroll to an external payroll company, could take as little as five minutes with HiBob.

With HiBob being fully cloud-based, you can have access whenever, wherever and work the way you want to. You also have all relevant documents in one place, and they comply with data protection regulations, so there is no need to worry about storing confidential data with them.

Their excellent customer support is definitely an advantage and their overall very positive customer reviews show that they have many happy customers.

The Disadvantages

During the research for our HiBob review, we couldn’t find many disadvantages to be honest.

They don’t have any fixed fees or packages, which means you have to provide your information before you can find out what costs would be involved.

This means you might be wasting your time, if you find out their terms won’t work for you. 

HiBob Review – Summary

After drilling deep into the offering of HiBob, here is a summary of our findings.

This payroll software seems to fulfil their claim and making payroll a quick and easy affair. 

Given the overwhelmingly great customer reviews, we are happy to recommend this payroll software. 

If you are new to payroll and want to learn more, you can read our payroll guide.